Home Case Studies Sharma Multispecialty Clinic
Klinic Pro Plus Multispecialty Mumbai, Maharashtra

How Dr. Sharma Grew Appointments by 60% — in Just 3 Months

A 4-doctor multispecialty clinic in suburban Mumbai went from zero digital presence to a fully automated, high-growth practice using Klinic Pro Plus.

Onboarded: January 2025
Results in: 90 days
Andheri West, Mumbai
DS

Dr. Deepika Sharma

Founder & Chief Physician

Sharma Multispecialty Clinic

"Klinic Suite didn't just give us software — it gave our clinic a new identity and a clear growth path."
60% More appointments monthly
3x Patient reviews on Google
45% Revenue growth
90 Days to achieve results
4.8★ Google rating (was 3.6)

A great clinic that nobody could find

Sharma Multispecialty Clinic had been serving patients in Andheri West for over 8 years. With four specialist doctors — a general physician, a gynaecologist, a paediatrician, and an orthopaedic consultant — the clinic had excellent clinical outcomes and a loyal base of walk-in patients.

But growth had plateaued. New patient acquisition was happening almost entirely through word-of-mouth. Their Google Maps listing was outdated, their phone line was constantly busy, and there was no way for patients to book appointments online.

No digital presence

The clinic had no website, no active social media, and an unclaimed Google Business Profile.

Manual appointment chaos

A single receptionist managed all 4 doctors' schedules in a physical register, leading to double bookings and long hold times on phone.

Zero patient follow-up

There was no system to follow up with patients after visits, remind them of preventive care, or re-engage lapsed patients.

3.6★ Google rating

With fewer than 20 reviews and an outdated listing, the clinic was losing potential patients to newer competitors nearby.

Klinic Pro Plus — the complete transformation

Klinic Pro Plus gave Dr. Sharma a fully integrated platform and growth stack. The onboarding team built and launched everything in under 2 weeks.

01

Professional Clinic Website + Online Booking

A mobile-first clinic website was built with each doctor's profile, specialties, timings, and an integrated online appointment booking system — connected to a real-time availability calendar for all 4 doctors.

Klinic OnlineOnline BookingDoctor Profiles
02

Clinic Management & Records Platform

Patient records, appointment management, prescription tracking, and billing were all moved to Klinic Manage — eliminating the register and giving each doctor their own digital workspace.

Klinic ManageEHRMulti-doctor
03

Local SEO + Google Ads + Social Media

Google Business Profile was fully optimized and verified. Targeted Google Search ads were run for each specialty. Instagram and Facebook were activated with weekly content from Klinic Engage. Within 6 weeks, the clinic ranked #2 for "multispecialty clinic Andheri West."

Klinic VisibilityKlinic LeadsKlinic Engage
04

WhatsApp Automation & Patient Follow-ups

Klinic Automate set up automated WhatsApp flows: appointment confirmations, day-before reminders, post-visit follow-up messages, and a review request 48 hours after each visit. This alone generated 60+ new Google reviews in the first month.

Klinic AutomateWhatsAppReview Automation

90 days. Every metric moved.

By the end of month 3, Sharma Multispecialty Clinic had undergone a measurable transformation across every key metric:

Before Klinic Suite
After 90 Days
~180 appointments/month
290+ appointments/month
18 Google reviews (3.6★)
94 Google reviews (4.8★)
0 online bookings
65% of bookings online
0 new patients from digital
40+ new patients/month from ads
No patient follow-up system
100% automated via WhatsApp
Revenue: baseline
Revenue: +45% vs same period last year
"We had always been a good clinic — we just didn't know how to communicate that to patients who were searching online. Klinic Suite fixed that in weeks. The WhatsApp automation alone has been a game changer — our reception handles a third of the calls it used to. I'd recommend it to any doctor who wants to grow seriously."
— Dr. Deepika Sharma, Sharma Multispecialty Clinic, Mumbai
Package Used
Klinic Pro Plus

Includes Klinic Konnect + Klinic Grow Plus — the complete clinic management and advanced marketing stack.

View Package Details
Services Used
  • Klinic Online
  • Klinic Manage
  • Klinic Visibility
  • Klinic Engage
  • Klinic Leads
  • Klinic Automate
About the Clinic
  • Type: Multispecialty
  • Doctors: 4 specialists
  • Location: Andheri West, Mumbai
  • Est: 2017
  • Daily patients: 15–20 (before) → 25–30 (after)
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